Shipping, Returns and Payments

Shipping

  • We provide free shipping for cushions, fabrics, tabletop, bedding and décor for all domestic orders. Please refer to additional shipping charges for furniture on individual product pages.
  • Please note that Saturdays, Sundays and Public Holidays are not included as working days for standard deliveries.
  • All products have different delivery timelines, please refer to the shipping time provided under Shipping and Handling on the selected product’s description page.
  • Please note that Saturdays, Sundays and Public Holidays are not included as working days for standard deliveries.

Tracking

Once your order is shipped, our shipping partners will send you the shipping company details along with the tracking details for your order via email and text. The package can then be directly tracked on the shipping company’s website by entering the tracking details provided.

Non Availability on Delivery

Our delivery partners will return the product to us if unreceived at your address. Please provide the complete and accurate shipping address including postal/ zip code and a mobile number. This will help us in delivering your order faster. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be borne by the user placing the order.

International Orders

For information pertaining to order placed for delivery outside of India please visit our international website at link.

Return

  • As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
  • In exceptional cases, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order by providing you a replacement. Alternatively, we can offer you a store credit that can be redeemed within one year of your purchase.
  • Fabrics can not be exchanged or returned.
  • Custom made/ commissioned items can not be exchanged or returned. We don’t offer refunds on custom orders.Items marked down on sale can not be exchanged or returned.
  • Orders can not be cancelled once shipped.
  • In case you have received a damaged/ defective product, please write to us at care@cottonsandsatins.com with your order number and pictures within 24 hours of receiving the product. Our team will reach out to you and arrange for a pick-up of the damaged product. Upon receiving the product in our warehouse, we will process a replacement. In case we are unable to offer you a product replacement, we shall extend a store credit to you, redeemable for anything on the website or at our stores. Please note that all products sent back to us for replacement must be in their individual original packaging.

Modes of Payment

  • We accept all major debit and credit cards (including Mastercard, Visa & American Express) along with netbanking options across major brands.
  • We also offer a Cash on Delivery option (COD) for domestic orders upto INR 25,000. COD service isn’t available for fabric, lamps and furniture items. Please note that some postal codes are not serviceable for COD. Under such circumstances, our team will reach out to you for alternative payment options.
  • Fabrics can not be exchanged or returned.
  • Custom made/ commissioned items can not be exchanged or returned. We don’t offer refunds on custom orders.Items marked down on sale can not be exchanged or returned.
  • Orders can not be cancelled once shipped.
  • In case you have received a damaged/ defective product, please write to us at care@cottonsandsatins.com with your order number and pictures within 24 hours of receiving the product. Our team will reach out to you and arrange for a pick-up of the damaged product. Upon receiving the product in our warehouse, we will process a replacement. In case we are unable to offer you a product replacement, we shall extend a store credit to you, redeemable for anything on the website or at our stores. Please note that all products sent back to us for replacement must be in their individual original packaging.

If you still have any queries regarding shipping, returns or payments, please reach us at +919267987235 or write to us at care@cottonsandsatins.com.